Frequently Asked Question

Waiting for Screenshot message on a thumbnail instead of a screenshot
Last Updated 3 months ago

If the "Waiting for screenshot" message appears on a student computer thumbnail in the teacher console instead of a screenshot:
image
the following reasons of the issue are possible:

1. Student permissions forbid access to desktop capture (and, possible, other) features.
In the student module settings, on Security tab, in "Permissions" section,
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at least "Control Desktop Objects" permission should be enabled. The default recommended set of permissions is listed above.

2. If direct connections used in Net Control 2 versions 11 and earlier, please verify on the student computer, in the student module settings, on Connection Options tab, in Filtering section that either 1) "Not specified connections are allowed" option is enabled and your teacher computer is not blacklisted; or 2) "Not specified connections are allowed" option is disabled and your computer is whitelisted.

To change the student module settings, on the student computer right click Net Control 2 icon in the system tray (an area beside the system clock), then click Configure button.


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