Frequently Asked Question

I cannot turn on remote computer using "Wake-up" command of Shutdown Manager.

Last Updated 2 years ago

Generally, the correct functionality of Wake up on LAN feature (also known as WOL) is based on three important moments:

  • The WOL feature should be enabled in CMOS (BIOS) Setup (the location and name of this option depends on your mainboard, most often "Wake-up on LAN", "Resume on LAN", or "Resume on PCI" feature on Power Management Setup page). For more information regarding support and options of the WOL feature by the hardware of your computer please refer to the manual of your mainboard/computer.
  • Your network interface card should support the WOL feature. The most of modern network adapters, including built-in adapters, support this technology.
  • Before you can use the WOL feature, Net Control 2 should be connected to the target computer at least once. In the process of first connection the software requests the remote computer for network adapter's MAC address, which is necessary for executing the command.
  • Most often, the WOL feature does not work with wireless adapters/connections.

In Windows 10, the network adapter of student computers should be configured to allow waking up on the LAN:

  • On the student computer, open Device Manager (e.g. right click Windows Start button and then click Device Manager command of the appeared context menu);
  • In the appeared devices list, find the Ethernet network adapter that is used for Net Control 2 connection, right click it and open its properties:
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  • On Power Management tab of the properties window, enable "Allow this device to wake the computer" option:
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  • Click OK and repeat the procedure on other student computers.

Note: Professional and SmallClass editions of Net Control 2 version 10 and older versions, do not support Wake Up command.

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