To contact us, please open a new ticket and describe your question or an issue. Please save the assigned ticket number to check the status of our response online.Open a New Ticket
A copy of our responses is always sent to your email. Here you can check the status of your ticket online. You will need to provide your email address and the ticket number.Check Ticket Status
To contact our support team, please open a ticket. We strive to reply to requests as soon as possible, usually within 30 minutes (when received in work hours). Please check your Spam folder if you do not receive our response within 2 hours.
We also recommend checking our Knowledge base, it contains answers to many common questions.
We answer your questions Mon-Fri, 8:00-22:00 (GMT), except holidays. Complex inquiries may require additional time for investigation and we will notify you regarding the status of your inquiry within one business day.
If you are placing your inquiry regarding some technical issue, please provide the following information in your ticket:
As an attachment, in your ticket you can send us graphic files (.JPG, .PNG, .GIF, .BMP), documents in PDF, Word, Excel and .TXT formats. The attached files cannot exceed 2MB. If you need to send us a larger file, please contact us beforehand or upload it to some public online storage (like Google Drive).
PDF manuals and guides are available in the "Downloads" section of our website.
Use of this online helpdesk is a subject of our Privacy Statement that may be found here: https://www.netcontrol2.com/privacy
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